How to set up your email on an IOS device Print

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This article assumes that you have already created at least one email account for your domain within your hosting account. If you have an email account with Office 365, please contact support for further instructions.

  • This article demonstrates how to set up access to an Marketing One email account on Apple iOS devices, such as the iPhone and iPad.
  • This article also assumes that you have some basic familiarity with email protocols (SMTP, IMAP, and POP). If you are unfamiliar with these protocols, please contact support for further assistance.

 

SETTING UP EMAIL ON IOS

To configure an iOS device, such as the iPhone or iPad, to work with your Marketing One email account, follow these steps:

  1. On the home screen, tap Settings, and then tap Passwords & Accounts.
  2. Tap Add Account.
  3. Scroll to the end of the list, and then tap Other.
  4. Under Mail, tap Add Mail Account.
  5. In the Name text box, type the display name that you want to appear on messages you send.
  6. In the Email text box, type the email address of the account that you created in cPanel (for example, user@example.com).
  7. In the Password text box, type the password for the email account that you created in cPanel.
  8. In the Description text box, type a description for the account.
  9. Tap Next.
  10. Select the type of incoming mail server that you want to use:
    • If you want to use IMAP, tap IMAP.
    • If you want to use POP, tap POP. We do not recommend using POP3 for sync purposes. However, we have included instructions should you wish.
  11. Under Incoming Mail Server, in the Host Name text box, type mail.example.com, where example.com represents your site's domain name.
  12. In the User Name text box, type the email address of the account that you created in cPanel (for example, user@example.com).
  13. In the Password text box, type the password for the email account that you created in cPanel.
  14. Under Outgoing Mail Server, type the same values that you used for the incoming mail server in steps 11 to 13.


    Although iOS lists the outgoing mail server's User Name and Password values as Optional, they are not optional. If you do not specify your username and password for the outgoing mail server, you will be unable to send messages.

  15. Tap Next. iOS verifies the mail server settings. This process can take several minutes. You may receive a Cannot Verify Server Identity warning message. Tap Continue to continue the setup process.
  16. Confirm that Mail is set to ON, and then tap Save. iOS adds the account.
  17. On the home screen, tap Mail. iOS downloads the messages in the account.

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