How to access email with email client applications Print

This article describes how to configure a client email application so it can access an email account on an Marketing One server.

• This article assumes that you have already created at least one email account for your domain. If you have not done this, please contact support.
• This article also assumes that you have some basic familiarity with email protocols (SMTP, IMAP, and POP). If you are unfamiliar with these protocols, please contact support for further assistance.

HOW TO SET UP A CLIENT email APPLICATION

There are many client email applications available, such as Thunderbird, Outlook, Eudora, and Mac OS X Mail. Some of these applications can configure email accounts automatically based on the account authentication information that you provide. In some cases, however, you must manually configure the account.

The exact steps to set up an email account differ depending on the application that you are using, but the information required is the same. In all cases, you must set up a way to access incoming email (using POP3 or IMAP), and a way to send outgoing mail (using SMTP).

Incoming email: Configuring POP3 and IMAP

To configure an email client for POP3 or IMAP access to an Marketing One server, use the following information:

1. For POP3 or IMAP server login authentication, use the following settings:
   • The account username is the full email address of the account you created in cPanel (for example, webmaster@example.com).
   • The account password is the password that you specified in cPanel for the account.
2. For the POP3 or IMAP server name, use mail.example.com. Replace example.com with your web site's domain name.
   
   
   All incoming & outgoing connections require a username & password to authenticate (this is not optional even if the email client says otherwise). All server connections in order to function properly must use Secure SSL/TLS for authentication.
   
   
3. The POP3 or IMAP server port settings depend on which protocol you use (POP3 or IMAP), and whether or not you are using a secure (SSL/TLS) connection. Many email client applications fill in the port numbers automatically based on the protocol you specify, but some do not. The following table shows the correct port numbers for the various protocol configurations:
   • IMAP Port (Secure (SSL/TLS)): 995
   • POP Port (Secure (SSL/TLS)) 993

Outgoing email: Configuring SMTP

You must configure the email client to use an SMTP server, or else you will be unable to send outgoing messages. Although you must use an Marketing One POP3 or IMAP server to access your messages, you are not obligated to use an Marketing One SMTP server to send messages. For example, using your ISP's SMTP server may be faster because it is located on the same network as your computer.

To configure an email client to send messages through an Marketing One SMTP server, use the following information:

1. For SMTP server login authentication, use the following settings:
   • The account username is the full email address of the account you created in cPanel (for example, webmaster@example.com).
   • The account password is the password that you specified in cPanel for the account.
2. For the SMTP server name, use mail.example.com. Replace example.com with your web site's domain name.
   
   
   All incoming & outgoing connections require a username & password to authenticate (this is not optional even if the email client says otherwise). All server connections in order to function properly must use Secure SSL/TLS for authentication.
   
   
   
3. The SMTP server port settings depend on whether or not you are using a secure (SSL/TLS) connection. Many email client applications fill in the port numbers automatically based on the protocol options you specify, but some do not. The following table shows the correct port numbers for the various configurations:
   • SMTP Port (SSL/TLS): 465